Privacy Policy
This policy explains what information Vexa AI collects when you visit this website or contact us, and how we use it.
What we collect
- Contact details you send us: your name, email address, Telegram username and message when you use the contact form, message us on Telegram or email us.
- Account details for setup: information you provide so we can install and license the software (for example your MT5 account number and broker). We never ask for your trading account password by default; if setup requires it, it is used only for that purpose.
Messages sent through the contact form are delivered to our support inbox by a form service (Web3Forms). This website has no user accounts, and we do not collect payment card details on it.
Cookies
Cookies are small text files a website stores in your browser. We use them to understand how visitors use this website, such as which pages are viewed and which buttons are clicked, so we can improve it. Cookies may record technical details like your browser type and the pages you visit. You can block or delete cookies at any time in your browser settings; the website will still work.
Meta Pixel
We use the Meta Pixel, a tool from Meta Platforms (Facebook and Instagram), to measure how our ads perform. It uses cookies to record visits to this website and actions such as tapping a contact button or sending the contact form, so we can see which ads bring visitors and show our ads to people likely to be interested. Meta processes this information under its own privacy policy. You can control ad preferences in your Facebook or Instagram settings, or block cookies in your browser.
How we use your information
- To reply to your enquiries and provide support.
- To set up and license the software.
- To measure and improve our advertising.
We do not sell your personal information.
Your rights and deletion requests
You can ask us to access, correct or delete the personal information we hold about you at any time. Email support@vexaaibot.com with the subject “Data deletion request” and we will respond within 30 days.